Help Center

Welcome to the Hangzhou Armate Tools Help Center! We’re here to support you with answers to common questions, guidance on product use, and resources to ensure a smooth experience with our products and services. If you need further assistance, please don’t hesitate to reach out.

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Getting Started

Product Information: Find detailed descriptions, specifications, and recommended uses for all our products in each category. We want you to choose the right tools for your specific needs.

How to Place an Order: Learn about our order process, including how to select products, submit orders, and finalize payments securely.

Shipping & Delivery: Information on delivery timelines, shipping options, and tracking your order.

Product Support

Product Manuals & Guides: Download manuals, guides, and setup instructions for proper use and maintenance.

Installation & Setup Support: Our team provides step-by-step assistance to get your tools set up and running efficiently.

Technical Assistance: If you encounter any issues, our technical support team is available to help troubleshoot and provide solutions.

Warranty & Repairs

Warranty Coverage: Learn about warranty periods, coverage details, and eligibility for different products.

Repair Services:Information on our repair process, including how to initiate a repair request and the expected turnaround time.

Replacement Parts: Guidance on sourcing replacement parts for tools, as well as tips on maintaining them to maximize lifespan.

Returns & Refunds

Return Policy: Details on our return policy, including eligible products, timelines, and how to initiate a return.

Refund Process: Information on receiving refunds, including processing time and eligibility criteria.

Return Shipping: Guidance on return shipping procedures and costs.

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Account & Payment Support

Account Management: Instructions on how to create, update, or delete an account on our site.

Payment Methods: Accepted payment methods, secure payment options, and troubleshooting for payment issues.

Invoices & Receipts: Information on receiving and managing invoices or receipts for your purchases.

Contact Us

Can’t find the information you’re looking for? Our team is here to help. 

Contact Information:

Email: info@armatetools.com

Phone: +86-18758125686

Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (China Standard Time)

We look forward to assisting you with any questions or needs. Thank you for choosing Hangzhou Armate Tools Co., Ltd.!